Overview
At Ignite Pulse Solutions, we are committed to delivering high-quality branding, logo design, and marketing website services. Your satisfaction is important to us. However, due to the nature of creative and digital services, we have established the following refund policy to ensure clarity and fairness for both parties.
1. General Policy:
Because our services are custom and labor-intensive, refunds are generally not offered once work has been completed. However, we may consider a refund on a case-by-case basis under specific circumstances outlined below.
2. Branding & Logo Design:
All work require a deposit (typically 50%) before any work begins.
You are entitled to a set number of revisions (as stated in your proposal or agreement). If you’re unsatisfied after all revisions are exhausted, refund will be issued.
No Refund After Approval: Once a logo or brand concept is approved by you (verbally or in writing), no refunds will be issued.
Project Cancellation: If you choose to cancel before the first concepts are delivered, a refund will be issued.
3. Marketing Website Design & Development:
All work require a deposit (typically 50%) before any work begins.
Project Cancellation: If the project is canceled before any work has begun, we may issue a full refund.
Final Delivery: Once the website has been delivered or launched, no refunds will be granted.
4. Missed Deadlines or Delays:
We aim to meet all agreed timelines. However, delays caused by lack of client feedback, incomplete content, or third-party issues will not be grounds for a refund.
5. Exceptional Cases:
We may consider partial refunds in rare situations where:
There is a failure on our part to deliver the agreed-upon scope.
A mutually agreed termination is made before significant work is completed.
6. How to Request a Refund:
To request a refund, please email us at info@ignitepulsesolutions.com with your project details, reason for the request, and any supporting information. We aim to respond within 3–5 business days.
7. Contact Us
If you have any questions about this policy, please contact us at: info@ignitepulsesolutions.com